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Employment at the Great Northwest

A dedicated team with great values.

The Great Northwest Community Improvement Association, Inc. is an incorporated non-profit mandatory membership deed restricted property owners association of about 19,000 residents located in the Northwest San Antonio.

We have approximate 18 full-time employees, plus multiple seasonal part-time employees as needed (such as Life Guards, Pool Gate Guards, Newspaper Carriers, Referees, etc.). In addition, we have some contracted employees.

Equal Opportunity Employer
The Great Northwest is an equal opportunity employer. Prospective applicants will receive consideration without discrimination because of race, creed, sex, religion, national origin or other protected condition. There are minimum age requirements for all positions and dress and grooming standards for all employees.

Drug Screening / Physicals
Drug screening showing no evidence of illegal drug use is a precondition to employment by the Great Northwest. Physical exams are required for some positions. Drug screening and physicals are at the Association's expense.

Your Job Application Packet must include:
  1. Cover Letter 
  2. Resume 
Return completed applications by the deadline to:
Great Northwest CIA, Inc. 
8809 Timberwilde Drive 
San Antonio, TX 78250

Or e-mail your completed application to:

Applications may also be left with the front desk staff during regular office hours, mailed or dropped in the drop box just outside the main entrance to the GNW Lodge or faxed to 210.681.2986.

We may reject late applications.


Successful lifeguards will be of good moral character; in good health; have a working knowledge of pool operations and display tact, courtesy, patience and discretion dealing with pool patrons and other staff members; be willing to take direction and work as a team member with other staff members; work flexible hours.  Duties include life guarding; record keeping; water testing; wet area maintenance as assigned; opening and closing facilities; putting out deck furnishings and outdoor equipment; enforcing pool rules in a firm but tactful manner; ensure adequate supervision of swimmers at all times; and dealing with disturbances in a firm but courteous manner, with the assistance of staff as assigned; and undertaking other duties as assigned.

Position Summary: The Lifeguard/Swim Instructor is responsible for guarding their area of responsibility, responding to any level of incident around the entire facility, enforcing our rules fairly and politely, checking and maintaining pool chemicals, being responsive to member and guest requests, ensuring member safety, being patient and enthusiastic while teaching and holding productive lessons; setting up and cleaning up lesson station, maintaining communication and relationships with their clients or parents of their students, and other tasks assigned by the Director of Aquatics and Lead Aquatics Staff.
Responsibilities and Essential Functions:
• Work shifts as a Lifeguard/ Swim Instructor and follow the expectations of both positions.
• Maintain constant surveillance and visually scan assigned area of responsibility every 10 seconds. Walk the area to monitor activities, provide instructions, and prevent accidents.
• Provide general information on pool operations to members. Caution swimmers regarding unsafe practices and safety hazards, enforce pool rules and regulations.
• Respond to all illness and injury incidents around the entire pool facility immediately and appropriately. This includes, but not limited to performing Lifeguarding skills, First Aid, CPR, and other until arrival of emergency medical services.
• Rescue swimmers in danger of drowning.
• Maintain a clean, safe and orderly pool, deck, Aquatics Office, and Locker rooms. Inspect facilities regularly and report any unsafe conditions/equipment to supervisor or facilities manager immediately.
• Perform pool chemical checks at designated times.
• Keep accurate records of pool usage, chemical levels, pool closures, etc.
• Attend and participate in all Mandatory Staff Meetings and Trainings.
• Communicate openly and regularly with supervisor and team members.

Other Functions:
• Work together as a team with other Aquatics Staff and other departments.
• Be the center’s "goodwill" ambassador and greet and assist members and guests.
• Perform with a high level of customer service and ensuring a positive customer experience.
• Maintain a professional appearance and demeanor, including abiding by uniform requirements.
• Other related duties may be assigned.

Knowledge, Skills and Abilities Required:
• Ability to react calmly and effectively in emergency situations. Good decision-maker.
• Excellent communication skills, both verbally and in writing.
• Understand and abide by center’s customer service standards and procedures.
• Swimming experienced preferred
• Maintain personal physical endurance and agility necessary to perform job functions.

Lifeguard Requirements:
• ARC (American Red Cross) Lifeguarding certification taken at an outdoor pool
• ARC (American Red Cross) First Aid certification
• ARC (American Red Cross) CPR/AED for the Professional Lifeguard certification
• Minimum 16 years of age
• Pre-employment/Employment testing of lifeguarding skills and knowledge (including but not limited to: swim 300 yards non- stop, ability to tread water for 2 minutes without hands, back-boarding skills, swim 20 yards – pick up 10 lb brick off bottom and swim it back within 1 minute and 40 seconds, lifeguard written test, etc)
• Hepatitis B vaccine
• Recertification for ARC(American Red Cross) done in house

Physical Requirements:
• Ability to lift a person off the bottom and out of the water (average weight 150 lbs).
• Perform all skills required for Lifeguard, First Aid, and CPR certifications and in-service trainings
• Ability to stand or sit for long periods of time in outside air temperatures and conditions
• Comfortable in water
• While performing duties of this job, employee is frequently required to stand; walk; sit; use hand to finger, handle, or feel; reach with arms and hands. Employee must be able to talk, hear, taste, smell and see (both near and far). Occasionally required to climb or balance; stoop, kneel, crouch.

Work Environment:
• Outdoor weather conditions with little to no temperature control, is routinely exposed to the sun, may be exposed to extreme heat, cold, wind and rain; works on uneven and/or slippery surfaces and is periodically exposed to hazardous conditions/situations.

Position Description: Custodian                                    Reports to: Maintenance Manager

Under the direction and supervision of the Maintenance Manager, the Custodian acts to prioritize tasks and manage time, maintain an appropriate standard of organization, cleanliness and upkeep of our facilities through integrity and attention to detail (custodial and repair).  The goal is to create a clean and orderly environment for residents and staff.

  1. High school diploma or GED, reliable person with experience preferred; general understanding and use of computers, good knowledge of general office practices is a plus, but not a requirement. 
  2. Previous customer service experience being friendly, using tact, courtesy, patience and ability to work around confidential information in a discreet, professional manner. 
  3. Must be able to work as a team member with initiative while being in harmony with and support of other staff.
  4. Good driving record, current driver’s license, insurable driving record, and maintain good driving record
  5. Prior experience as a cleaner or housekeeper, or in in general building maintenance, plant care, painting, etc.
  6. Ability to work with little supervision and maintain a high level of performance, prioritize tasks and manage time well
  7. Applicant selected for employment must receive satisfactory results from drug testing and background check
  1. Maintain the facilities in a manner that is clean and organized including offices, kitchen, conference room, hallways, halls, restrooms, café, changing rooms
  2. Clean rugs, furniture, and blinds using vacuum cleaners and/or shampooers.
  3. Empty wastebaskets and trash receptacles outside facilities and inside. Empty and clean ashtrays, and transport other trash and waste to disposal areas.
  4. Sweep, scrub, wax, and/or polish floors, using brooms, mops, and/or powered scrubbing and waxing machines.
  5. Dust and polish furniture and equipment.
  6. Keep storage areas and carts organized, well-stocked, clean, and tidy.
  7. Clean metalwork such as light fixtures and fittings.
  8. Replace light bulbs.
  9. Wash and replenish supplies such as drinking glasses, cups, paper linens, cleaning and bathroom supplies.
  10. Sort dirty kitchen dish clothes and linens and wash, iron as needed, fold and otherwise take care of items.
  11. Sort, count, and mark clean linens, and store them in linen closets.
  12. Coordinate with Maintenance Manager and schedule washing windows, entrances, washing of walls, ceilings, and woodwork, etc., per schedule and as necessary.
  13. Assign duties to other maintenance staff and give instructions regarding work methods and routines.
  14. Dust window blinds.
  15. Move and arrange furniture from time to time.
  16. Observe precautions required to protect property, and report damage, theft, and found articles to supervisors.
  17. Prepare rooms for meetings, decorations, media equipment, and furniture for events or business functions.
  18. Wash dishes and clean kitchens, cooking utensils, and silverware.
  19. Purchase, inventory, take care of and carry linens, toilet items, cleaning supplies, etc.  
  20. Run errands such as taking laundry to the cleaners and buying groceries.
  21. Such other duties and responsibilities as may be assigned

Work Hours
Normal working hours are generally 7 a.m. to 4 p.m., Monday through Friday.  Occasional Saturdays may be scheduled for events.

Position: Security Patrol Officer
Reports To: Security Chief Officer

· Current driver’s license, insurable driving record, and maintain good driving record
· Must be of good moral character with no criminal record
· Must be in good health and pass a pre-employment physical examination (drug screen)
· Prior military police or law enforcement experience is preferred; demonstrated proficiency in dealing with the application of laws, rules and regulations is required.
· Must use tact, courtesy, patience, understanding and discretion in dealing with members of the Association and the public.
· Must be able to take and follow direction but also show initiative when appropriate or necessary
· Must be able to work as a team member in harmony with and support of other Association security patrol staff members and other Association staff.
Under the direction and supervision of the Security Chief, the Patrol Officer acts to regulate, safeguard and protect the Association common area facilities and property; assist with the enforcement of the Association’s Declaration of Covenants, Conditions and Restrictions; acts to assist residents of the Great Northwest to deter crime and encourage practices with promote their safety and well-being; provide courtesy services to residents; and undertake other responsibilities as assigned by the Security Chief and/or Community Manager.
Responsibilities & Duties
1. Have a working knowledge of the guidelines, policies and procedures of the Association for security employees and the provisions of the Declaration of Covenant, Conditions and Restrictions (CC&Rs)
2. Regularly patrol and check all Association-owned property and facilities
3. Respond to calls from the Association’s alarm monitoring company indicating intrusion into Association facilities and call for police assistance when an intrusion is taking place
4. Conduct regular checks of facility users for current Association membership cards and exclude users without current cards.
5. Respond to request for assistance from other Association employees
6. Assist in the enforcement of Association facility use rules, policies and procedures
7. Open and close facility access gates and turn exterior facility lighting on and off at schedule times
8. Report to the Security Chief any malfunction of any Association equipment or repairs needed to any Association facility, property or equipment.
9. Cooperate with the San Antonio Police Department in policing the Great Northwest
10. Conduct a regular patrol of the neighborhood streets in the Great Northwest
11. Observe, investigate and report to the Security Chief apparent violations of the CC&Rs
12. Follow-up regarding apparent covenant violations as directed by the Security Chief where appropriate utilizing the resources of other agencies including SAPD, City of San Antonio, code compliance, animal control, etc.
13. Work as requested with Association’s safety standing committee
14. Assist as directed in the sponsorship, promotion and operation of crime prevention programs such as Block Captains, Neighborhood Watch, McGruff, Operation ID, Operation Child ID, etc. and other programs and activities designed to teach or encourage crime prevention
15. Report hazardous or dangerous road conditions, damage or missing street signs and burned-out streetlights to the appropriate municipal office; remove from streets broken glass and other minor obstructions which may endanger street users or otherwise be a safety hazard
16. When requested, assist residents in dealing with law enforcement officers and agencies
17. Assist residents with courtesy services such as home entry when alone; securing locksmith services when lock out of home or vehicle; assisting with the changing of flat tires; in obtaining towing or mechanical services, and the like
18. Undertake such further and other duties and responsibilities and performs such tasks as may be assigned

Hours - Rotating shifts Monday – Sunday

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